Privacy Policy

1. Who We Are

L&L Scaffolding Ltd ("we", "us", "our") is a scaffolding contractor based in Southampton, Hampshire, England. We operate the website at ll.generativesolutions.ai.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, L&L Scaffolding Ltd is the data controller of any personal data you provide to us through this website.

Contact details:
Email: llscaffolding8@gmail.com
Phone: 07951 867109 / 07915 549242

2. What Personal Data We Collect

We only collect personal data that you voluntarily provide to us. This includes:

• Name — so we know who we are dealing with
• Phone number — so we can call or text you about your quote
• Email address (optional) — so we can send a written quote or follow up
• Project details — such as the type of work, location and timescale, to allow us to provide an accurate quote

We do not collect any special category data (such as health information, financial data or government identifiers).

3. How We Collect Your Data

We collect data directly from you when you:

• Complete and submit the quote request form on our website
• Contact us by telephone or email

We do not purchase, rent or obtain personal data from third-party sources.

4. How We Use Your Data

We use the personal data you provide for the following purposes:

• To respond to your quote request and provide pricing information
• To contact you to arrange a site survey or discuss your project
• To send a written quotation by email if requested
• To manage our ongoing business relationship with you if you become a customer

We will not use your data for unsolicited marketing, and we will not send you marketing emails or texts without your separate and explicit consent.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases for processing your personal data:

• Consent — you tick the consent checkbox on our quote form, confirming you agree to us processing your details to respond to your enquiry.
• Legitimate interests — we have a legitimate business interest in responding to enquiries from prospective customers, provided this does not override your rights.
• Contract performance — if you engage us to carry out scaffolding works, processing your data is necessary to fulfil that contract.

6. How We Share Your Data

We do not sell, trade or rent your personal data to any third parties.

Your data may be shared with the following in limited circumstances:

• Email provider (Google/Gmail) — quote request details are delivered to our inbox via Gmail's SMTP servers. Google's privacy policy applies to data in transit through their servers.
• Legal and regulatory authorities — if required to do so by law or in response to valid legal process.

No data is transferred outside the United Kingdom or the European Economic Area without appropriate safeguards in place.

7. Data Retention

We retain personal data only for as long as is necessary:

• Enquiries that do not convert to a job — we will delete or anonymise your data within 12 months of your enquiry if no contract is entered into.
• Customer records — if we carry out work for you, we retain records for 7 years from the completion of the work to comply with our legal and tax obligations.

8. Cookies and Tracking

Our website uses minimal technology. We do not use advertising cookies, tracking pixels, or analytics platforms that monitor your behaviour across other websites.

We use localStorage (a browser-based storage mechanism) solely to remember your cookie consent preference so you are not shown the banner on every visit. This stores no personal data and does not transmit anything to our servers.

We load fonts from Google Fonts — your browser will make a request to Google's servers to download these fonts. Google may log your IP address as part of this request. You can read Google's privacy policy at policies.google.com/privacy.

9. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

• Right of access — you can request a copy of the personal data we hold about you.
• Right to rectification — you can ask us to correct inaccurate or incomplete data.
• Right to erasure — you can ask us to delete your data, subject to any legal obligations we have to retain it.
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances.
• Right to data portability — you can request your data in a portable format where processing is based on consent or contract.
• Right to object — you can object to processing based on legitimate interests.
• Right to withdraw consent — where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us using the details below. We will respond within 30 days. There is no charge for making a request.

10. Right to Lodge a Complaint

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority:

• Website: ico.org.uk
• Helpline: 0303 123 1113

We would, however, appreciate the chance to deal with your concerns before you contact the ICO, so please get in touch with us in the first instance.

11. Data Security

We take reasonable steps to protect your personal data from unauthorised access, use, or disclosure. Quote request data is transmitted to us via encrypted email and is only accessible to authorised personnel within L&L Scaffolding Ltd.

12. Children's Privacy

Our services and website are not directed at children under the age of 16. We do not knowingly collect personal data from anyone under 16. If you believe we have inadvertently collected data from a child, please contact us immediately so we can delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will update the "Last updated" date at the top of this page when changes are made. We encourage you to review this policy periodically.